Getting help
When problems occur
Restoring an Automatic Backup (Recovering from Data Loss)
Cards and Notes
Can I link cards together?
Can I reveal parts of a card one at a time?
Card template has a problem
Cards are reversed / appearing twice
Characters are cut off
Customizing MathJax
Errors when recording
Extra characters appearing on cards
Multiple choice questions
No cloze found on card
Note types with strange names
Printing cards in your collection
Removing duplicate note types
Some updates were ignored because note type has changed
Sound/image media files have gone missing!
Splitting a field into multiple fields
Text to speech support
When adding a new card, some fields do not reset!
Decks
A deck I want has disappeared from AnkiWeb
A shared deck is not showing images/playing audio
Cards are being placed in the "Default" deck
Hiding Decks
How can I work with someone else to create a deck?
How do I move cards between decks?
Merging/combining two decks
Shared decks with broken Javascript
Importing/exporting fails due to timestamps in the future
Scheduling
Anki's not showing me all my cards!
Can I study my cards in a particular order?
Due times after a break
Extra copies of a card are coming up
Hard/good interval is longer than good/easy
I'm going on vacation. Can I pause the scheduler?
Learning steps are skipped or repeated
Resetting progress in a deck
Settings for using Anki to prepare for a large exam
The Anki 2.1 scheduler
The Anki v3 scheduler
Timezone handling changes
What spaced repetition algorithm does Anki use?
Frequently asked questions about FSRS
Synchronising and AnkiWeb
AnkiWeb account removal
Are there limits on file sizes on AnkiWeb?
Can I sync only some of my decks?
Email verification
Emails not being received
Error establishing a secure connection when syncing
Media files may take time to sync
Outlook.com silently discards email
Synchronizing multiple profiles
Syncing failed: Connection timed out errors when syncing
Sounds/images are not appearing on AnkiWeb or the mobile clients
Anki Desktop
A shortcut key is not working
Anki must be able to connect to a local port
Anki says my clock is wrong
Changing the font
Changing the interface language
My antivirus program says Anki is infected!
Running from Python
Screenshots large and blurry on retina displays
AnkiMobile
Requesting a refund for AnkiMobile
Retrieving AnkiMobile crash logs
Why does AnkiMobile cost more than a typical mobile app?
Other Apps
Anki knockoffs
AnkiApp is not part of the Anki ecosystem
AnkiDroid has a separate support site
AnkiUniversal is not supported here
We do not make robots
Miscellaneous
Anki 2.0 support has ended
Anki 2.0 add-ons
Can I use Anki in a company or school?
How can I donate?
Light (default)
Rust
Coal
Navy
Ayu
Anki FAQs
Getting help
Please see
https://docs.ankiweb.net/getting-help.html